FrontPoint Review

Customer Reviews
The Big Picture - Home Security System Review

The Big Picture

Unlike many companies in the home security business, FrontPoint did not start as a small mom and pop burglar alarm business and grow huge over the course of decades. No, FrontPoint has become one of the country’s top-10 home protection companies in slightly less than eight years.
That’s how long it’s been since three security systems experts teamed up to start FrontPoint from scratch in McLean, Virginia. Chris Villar, Aaron Shumaker, and Peter Rogers claim to have grown the firm on “building trust, thinking big, and being awesome.”
So far, you can’t argue much with their results.
FrontPoint offers some pretty straightforward 100% wireless and cellular home security and automation packages with no hidden charges, keeps overall costs down by passing DIY installation savings on to its customers, and sets high standards for its “awesome” customer service.

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Nuts & Bolts - Home Security System Review

Nuts & Bolts

FrontPoint equipment is delivered free and comes with simple self-installation instructions.
The company’s free mobile app controls system functions remotely, monitors in real time, and receives alerts and detailed history reports.
All FrontPoint home alarm equipment is 100% wireless and the components communicate with one another. That means that if anyone tries to tamper with a system component, its built-in Smash and Crash protection alerts the monitoring center.


With FrontPoint, you can count on 24/7/365 monitoring with all packages. And, because FrontPoint equipment is wireless and cellular, intruders can’t take out your security system by cutting your phone line.


Response to a duress event is about 30 seconds between the time the alert is received by the monitoring center and first communication with the client.  The mobile app alerts clients to any home security events that occur, and can even warn about looming severe weather.


There’s a long list of components that can be added to your system. These components include recessed and garage door sensors, image, CO, smoke & heat, and water & flood sensors, keychain remotes, panic pendants, wireless indoor and outdoor surveillance cameras, light controls, keypad door locks, and energy-conserving thermostats.

Pricing options - Home Security System Review

Pricing Options

There are three plans available, which can be used for a variety of sophisticated home security and automation components (see website for details).

  • Protection Plan — $34.99/month monitoring fee
  • Interactive Plan — $44.99/month monitoring fee
  • Ultimate Plan — $49.99/month monitoring fee

Customers are invited to try their systems risk-free for 30 days with a full money-back guarantee, and all components come with a three-year warranty. System packages all require a three-year minimum contract.

FrontPoint offers five device packages. They are detailed below:

  1. Safe Start: for $99.95 it includes 1 Simon XT (w/Radio), 2 motion sensors, and 3 door or window sensors
  2. Safe Start Pet: for $99.95 it includes 1 Simon XT (w/Radio), 1 glass break sensor, and 4 door or window sensors
  3. Safe Start Plus: for $179.95 it includes 1 Simon XT (w/Radio), 2 motion sensors, 5 door or window sensors, 1 smoke & heat sensor, and 1 garage door sensor (resolution)
  4. Safe Home: for $279.95 it includes 1 Simon XT (w/Radio), 1 glass break sensor, 2 motion sensors, 5 door or window sensors, 1 smoke & heat sensor, 1 indoor camera, and 2 light bulbs
  5. Smart Home: for $499.95 it includes 1 IQ Panel (Verizon), 1 glass break sensor, 2 motion sensors, 5 door or window sensors, 1 smoke & heat sensor, 1 indoor camera, and 2 light bulbs
Help & Support - Home Security System Review

Help & Support

Already in its short history, FrontPoint has received accolades for its excellent customer support. Aside from the exceptional instructional videos and tutorials already mentioned, FrontPoint offers customer service by toll-free phone on weekdays from 8 a.m. to 11 p.m. ET, and on weekends from 10 a.m. to 6 p.m (these hours may vary during holidays). If you don’t feel like talking on the phone, try live chat or send an email. Your question might even be answered by the company’s FAQ or by one of the hundreds of articles on FrontPoint’s blog. Communicating with FrontPoint is never a problem.
Moving your system to a new residence is no problem. If you need to move to a new home, just call customer support and let them know. Your home security system moves right along with you.

Good to know - Home Security System Review

Good to Know

For a young company, FrontPoint is getting plenty of positive attention. In 2013, the firm was accredited by the Better Business Bureau with an A+ rating. In 2011, FrontPoint won its first Angie’s List Super Service Award and in 2012 was named one of the Best Places to Work in Virginia for the second straight year. Last year, Chief Executive Officer Chris Villar was ranked 18th by Glassdoor in its Highest Rated CEO rankings.

Cut to the Chase - Home Security System Review

Let’s Cut to the Chase

FrontPoint home security systems are designed to be easily self-installed, and along with its live technical support, the company offers great instructions and video tutorials on its website to walk you through the process. Homeowners, renters, and small businesses are all welcome as customers.
FrontPoint really has its act together. There’s a solid range of equipment on offer, and while prices are not the cheapest, they’re reasonable. Its customer service consistently gets high marks, its DIY installation is quick and easy, and its tutorials and instructional videos are well-crafted and helpful. Frankly, it’s hard to find a weakness, which leads us to say that FrontPoint may just be the company for you.

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Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Nancy Spencer
If there is one thing you can say about Nancy is that she’s a caring person dedicated at providing exceptional customer service. A Regional Sales Manager, Nancy excels at managing her loyal staff and implementing the values of home protection and safety online as well as offline.
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FrontPoint Review