Moni Review

Customer Reviews
The Big Picture - Home Security System Review

The Big Picture

With more than 1 million customers to date, MONI has been providing alarm and security systems since 1994. Initially called Monitronics before shortening its name to MONI, this award-winning company is known for its wide range of security services, high-quality, comprehensive support and monitoring, and an overall emphasis on the security and wellbeing of their customers.

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Nuts & Bolts - Home Security System Review

Nuts & Bolts

MONI offers three types of home security package, each different in the equipment and features available to you.
Other types of packages are available, allowing customers to create a comprehensive security package that is tailored to their needs and provides them with complete security.
There are three alarm monitoring packages, three different fire and carbon monoxide protection packages, medical alert and monitoring packages, and a wide range of security equipment that can be purchased and added to packages.
All of the available Home Security packages include a full-color touch-screen keypad, door and window sensors, a keychain remote, and safe home features, such as heat, smoke, and carbon monoxide monitoring as well as medical monitoring.
The more advanced packages also include an indoor video camera, remote disarm and arm, email and text alert notifications, smart home features, and even local weather alerts.

Pricing options - Home Security System Review

Pricing Options

There are three Home Security plans:
All of the packages include free equipment installation done by professionals, so there is no additional cost or wasted time trying to figure out complex systems, which can sometimes be the case with self-installation packages.
An activation fee of $99 is required for the Standard and Hometouch packages, and $149 for the Hometouch Premier package.
There are also additional charges for certain devices and equipment, such as water detection, medical monitoring, carbon monoxide monitoring, heat, smoke, and freeze monitoring, and smart home features.

Help & Support - Home Security System Review

Help & Support

When it comes to support, MONI makes a point of being available to their customers and providing as much information as possible online. While the sales team is available only during office hours, customer care representatives can be called at any time of the day and are on-call 24/7 for any question or problem that a customer may have.
There is also an Alarm Response Center that is available around the clock to assist with emergencies.
Information is available on their website in the FAQs section and in video tutorials.
Users can also get neighborhood crime reports and track crime in a certain area, and even opt for email alerts when new crimes are reported. MONI also has a security blog with interesting articles ranging from quirky to serious and helpful security tips and information.

Good to know - Home Security System Review

Good to Know

The company is a five-time winner of the Frost & Sullivan Alarm Monitoring Company Award and a four-time winner of the Consumers’ Choice Award for their caring and excellent customer service.
MONI is headquartered in Farmers Branch, but there is a network of independent authorized dealers around the country.
MONI’s emphasis on customer satisfaction has not gone unnoticed, and J.D Power ranks the company “Highest in Customer Satisfaction with Home Security Systems” after getting the highest score among six brands in the J.D. Power 2016 Home Security Satisfaction Report.
In 2013, the company received the Police Dispatch Quality Award thanks to its proactive and innovative false alarm strategies which reduced the number of unnecessary police dispatch calls.

Cut to the Chase - Home Security System Review

Let’s Cut to the Chase

MONI has been around for a long time, and has won numerous awards thanks to its excellent security packages and customer service. This alone is a great reason to consider their security systems for your home and family. Combine that with the additional features, such as medical monitoring and alerts and smart home capabilities, we expect this company to stay a top contender in the industry for many more years to come.

Share Your View - Top 5 Voip Systems

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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Nancy Spencer
If there is one thing you can say about Nancy is that she’s a caring person dedicated at providing exceptional customer service. A Regional Sales Manager, Nancy excels at managing her loyal staff and implementing the values of home protection and safety online as well as offline.
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Moni Review