Protect America Review

Customer Reviews
The Big Picture - Home Security System Review

The Big Picture

What do LeBron James, Quicken Loans, and Protect America – the country’s top-rated home security company – have in common? They are all a part of the Rockbridge Family of Companies.
Not only does Rockbridge Growth Equity, LLC own the Cleveland Cavaliers and Quicken Loans, but in 2010 it bought Thad Paschal’s 18-year-old Austin, Texas-based regional alarm company, Protect America.
From then on, there was no stopping Protect America on its march to becoming a national powerhouse with more than 500,000 customers.
With Protect America, customers pay no upfront costs for a complete home security system, making it among the most affordable and easiest ways to get top-notch home and small business security solutions.

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Nuts & Bolts - Home Security System Review

Nuts & Bolts

The centerpiece of all Protect America packages is the Simon XT control panel. Along with it, all packages offer door and window sensors, a motion detector, yard sign, and window stickers. The Simon XT includes a built-in keypad, interior siren and battery backup.
Package prices are based on the number of door and window sensors included, and all packages can be customized to include a wide array of components.

MONITORING

Protect America uses partner Criticom to provide monitoring services 24/7/365, and three types of monitoring are available with any system: land line, broadband or cellular. Two-way intercom is exclusively available through any land line package, while the free mobile app integrates with any cellular monitoring plan.

ALERTS

Event alerts come via the mobile app, and include crash and smash alerts if any components are tampered with. The mobile app works with cellular-monitored packages, and crash and smash alerts work best with cellular.

Alerts, including severe weather and other natural occurrences, are delivered via the app. And full history reports are available. Response time to duress events is as little as 10 seconds after the first alarm is received at Criticom.

Available Equipment

Aside from the basic equipment included in all its packages, Protect America features a full array of additional components to flesh out your home protection system. They include:

  • monitored smoke, carbon monoxide, and disaster detectors;
  • touch-screen control panel and mini keypad;
  • video security cameras, glass break sensors, and garage door sensors;
  • Yale Z-Wave remote door locks and Z-Wave appliance modules;
  • two-button panic alarm, keychain remote, and external siren.

Though the above components carry added costs, Protect America uses a point-system to enable equipment swaps within its packages; minimizing and often eliminating any upfront expense.

Pricing options - Home Security System Review

Pricing Options

PACKAGE MONTHLY FEE
Copper Package 19.99 USD
Bronze Package 35.99 USD
Silver Package 37.99 USD
Gold Package 39.99 USD
Platinum Package 42.99 USD
*Monthly fee includes equipment cost and monitoring
All packages come with the same basic equipment:

  • Simon XT Control Panel
  • 3 Door / Window Sensors (for the Copper package, the number of sensors grows with package upgrade)
  • 1 motion detector
  • 3 window decals
  • 1 security yard sign

Contracts run for three years, and after that automatically go month-to-month. There are no upfront equipment or activation costs.
The company allows customers a full 14 days to check out its systems, with just a $79 restocking fee for contract cancellation.
Package prices are for 24/7/365 monitoring by land line. Monitoring by broadband or cellular is also available and adds $12 a month to the price of each package. A free mobile app remotely monitors and controls the features of all cellular packages. And just about anyone with a permanent residence and good credit can qualify for a Protect America home security system.

Help & Support - Home Security System Review

Help & Support

Customer support is available 24/7 by toll-free phone, online chat, or email.
Because all of Protect America’s packages are DIY installed, the company offers a complete array of video tutorials on YouTube showing just how easy installation is. But just in case, technical support is a toll-free phone call away, any time, any day.
Account information is available online, as is a convenient online bill pay feature.
If you need to move, it’s no problem. Protect America provides a free Easy Moving Kit and technical support to help you move and reinstall your system at your new address.
The company offers a long list of FAQs on its website and has an extensive blog updated regularly.

Good to know - Home Security System Review

Good to Know

Protect America has been named a Consumers Digest Best Buy for the past five years running. In 2013, Top Consumer Reviews.com gave the company a five-star rating, and Protect America has been ranked #1 by at least three home-security review sites.

Cut to the Chase - Home Security System Review

Let’s Cut to the Chase

In terms of upfront costs, Protect America has no equal. In terms of functionality, Protect America’s systems stack up well against those costing far more.
Components are delivered free to your front door. They are guaranteed against defects for life. Installing them is simple. And in less than a couple of hours, you’ve got a pretty slick wireless home protection system without having to put down a dime.
It’s little wonder why Consumers Digest has chosen Protect America as a ‘Best Buy’ again and again for the last half decade.

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Roger Young
Roger has been contributing to Top 5 for the last 2 years, Roger has a vast knowledge of home security, and with 5 years’ experience as an electronic sales professional. Roger is known for providing consultative security solutions and a dedicated service to his clients.
COMMENTS
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  • Irene Passos

    That sounds pretty high to me. You would think it would stay the same!

    Reply
  • Glenda Jernigan

    We have been customers of ADT for the past 27 years. I contacted them to advise that we were considering deleting our home phone and requesting that they use a cell phone instead; they advised that our annual cost would jump from $338.00 a year to $528.00. Is this “common practice” for other security companies?

    Reply

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Protect America Review

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