SimpliSafe Review

flag Faster help with visual verification
  • Integrates with Alexa & Google Home
  • Customized for your home's needs
  • Arm & disarm from anywhere
  • Secret "duress" PIN alerts authorities
Support
7.5 /10
GOOD FOR
Affordable Systems
MONEY BACK
60 days
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  • author: Rachel Rumbelow
  • 15.06.20
  • Comments

Rating

  • "Price"
    9 /10
  • "Features"
    8.5 /10
  • "Ease of USe"
    8.5 /10
  • "Help and Support"
    7.5 /10

Overview

SimpliSafe is a home protection security company that has been around since 2006. Their years on the market have allowed them to continually keep up with the latest security technology. They are a high-tech security company made easy. Anybody can install their award-winning security systems. They are headquartered in Boston, Massachusetts with six monitoring stations around the country to ensure a secure monitoring experience.

Plans & Pricing

SimpliSafe offers two monitoring packages to keep you safe. They both include a powerful monitoring system with their top-of-the-line equipment. You have the option to customize your equipment choices or you can choose from a pre-designed equipment package.

Choosing a pre-designed equipment package comes with a free SimpliCam camera and a free month of the Interactive Monitoring package. The equipment packages range in price from the $183 Foundation package to the $391 Haven package. You can set the security equipment up yourself or pay an additional $79 to have a professional come set it up for you.

The flexibility that SimpliSafe offers is extremely convenient. There are no contracts and you can change your package or cancel at any time. Whichever package you order, there is a 60-day money-back guarantee offered by SimpliSafe, and not only do they include free shipping but they also pay for return shipping.

Standard Package

The Standard Package is $14.99 a month, offering 24/7 monitoring with a rapid cellular network. Professional monitors work with local law enforcement to dispatch alarm signals for emergency response. Their powerful cellular network makes sure you are always protected.

Interactive Package

The Interactive Package offers the same monitoring power as the Standard Package with a lot of extras for $24.99. The biggest extra is the video evidence the SimpliCam provides, which helps the police have faster response time and immediate evidence.

With the Interactive Package, you receive even more peace of mind because they not only monitor for break-ins but they also alert you when they sense a fire, flood, and dangerous temperatures. They offer notifications via phone and text.

Standard Package
$14.99/mo
Interactive Package
$24.99/mo

Features and Functionality

The sleek SimpliSafe base station, available in either black or white, is placed in a strategic area of your home. From there you can use the wireless keypad to control it from anywhere in your home.

Monitoring

With the 24/7 monitoring and dispatch plans, there is also the choice of a panic button and a duress pin. SimpliSafe has thought of all the situations a burglar can try to outsmart them. They have a backup battery for any power outages. If a burglar thinks they can smash the system and go undetected, they will have a huge surprise as SimpliSafe will not be deterred with their SmashSafe technology.

Alerts

Alerts can be sent through the mobile app and text in the Interactive Package. Alerts are sent out for break-ins and depending on your package, for fires, dangerous temperatures (stop frozen pipes), flood, and even prohibited access to a safe or cabinet.

You can also be sure that every alert you receive is a real alert as they have pet detection and Glassbreak technology that will ensure you are not alerted to false emergencies.

Home Automation

Home automation can be set up easily through a variety of options offered by SimpliSafe equipment. Window sensors, carbon monoxide sensors, Glassbreak sensors, and more can help you keep track of every part of your house. The SmartLock and Video Doorbell Pro allow you to keep track of your front door at all times.

Virtual Assistant Integration

You can sync SimpliSafe with a virtual assistant like Alexa or Google. You can then use their custom skills to set the security system into “home” or “away” mode with just your voice. 

Ease of Use

SimpliSafe boasts equipment that is easy to use with a do-it-yourself setup. If you feel more comfortable having a professional set up your system, they do offer professional installation for $79 due upon installation appointment. Once installed, the equipment can be programmed and controlled easily with their wireless keypad, optional key fob, and phone app.

Pros & Cons

  • Very affordable monitoring
  • No contract or long-term commitment
  • Video evidence for the police
  • 60-day money-back guarantee by SimpliSafe
  • Free shipping and free return shipping
  • Limited customer support hours
  • Financing options limited for upfront equipment costs
  • No live chat support

Customer support

SimpliSafe provides phone support 7 days a week or an email contact form if you prefer help through email. You can also find help on their support/FAQ pages, through video tutorials, blog posts, and a community forum. Please note that these are for non-emergency situations related to equipment and services.

  • Phone Support
    SimpliSafe offers phone support 7 days a week from 9am to midnight EST.
  • Email
    Customers can fill out a contact form on the SimpliSafe website for email help.
  • Video Tutorials
    Video tutorials are available for installation in the support section of the website.
  • FAQ
    There are several FAQ sections available to customers. The support section offers a helpful search function to help you find the best one.
  • Community Forum
    There is a community forum offered through the support page that offers answers and troubleshooting through other customer experiences.
  • Blog
    SimpliSafe offers a helpful blog with tips, hacks, and other important information for both their system and secure living in general.

Final Word

SimpliSafe has a history and reputation for high-quality, affordable home protection. They show their confidence in their commitment to quality with their no-contract monitoring packages. Their straight-forward and easy-to-use system will make you feel secure anywhere in the world. Their pricing is unmatched with their advanced Interactive Monitoring plan being cheaper than most other security companies’ cheapest plans.

Their cellular coverage and six monitoring centers make for a powerful monitoring system. While their support is not 24/7 and they do not offer live chat, they are still available via email, forums, and a comprehensive FAQ. With a 60-day money-back guarantee by SimpliSafe, there is no risk in trying their award-winning packages.

We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.

Rachel Rumbelow>
Rachel Rumbelow
author

Rachel is a freelance writer and young widow who understands life is short and refuses to take it for granted. Using this attitude, she's taken the world by storm and is excited to share her knowledge and expertise.

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Questions & Answers

Guest
Rogelio

Do I need a computer or WiFi to use SimpliSafe?

Answer
No, you don’t need a computer or WiFi to use your SimpliSafe security system
Guest
Carl

Do I need to do any drilling or construction to set up my SimpliSafe?

Answer
No, there is no drilling necessary. You don’t need any tools and there are no complicated wires.
Guest
Geoff

How often do I need to replace SimpliSafe batteries?

Answer
Batteries last for almost a decade so you rarely have to worry about changing them.

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