Guardian Review

Customer Reviews
The Big Picture - Home Security System Review

The Big Picture

Guardian Protection Services is a security company that provides smart home security and monitoring services to residential and commercial customers. The company prides itself on being a small company with high-end services, emphasizing that they are “big enough to serve, small enough to care”. While it may not be a very large company, it was founded in 1950 and is a reliable choice for security services. According to Guardian Protection, the company has over 250,000 customers, and has won numerous awards, all of which are listed on the company’s website.

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Nuts & Bolts - Home Security System Review

Nuts & Bolts


Guardian Protection offers 24/7 monitoring, which means that customers can get in touch with a live operator by using any emergency button in their keypad. In addition, the company’s monitoring centers work even when no one is home, by tracking sensor alerts that may indicate a fire or intruder and notifying customers and the relevant authorities. The monitoring center works around the clock, 7 days a week, and ensures a response to any emergency signal within 30 seconds or less.


There are different types of alerts possible with the Guardian Protection system. The most obvious options are alerts that indicate a fire or burglary is taking place. The burglar alarm system features sensors to detect unusual activity, a yard sign to display to potential intruders that the area is being monitored, 24/7 monitoring, and may feature indoor and outdoor cameras for video surveillance. Anything detected by the sensors creates an alert that is then investigated and addressed by Guardian Protection. The fire alarm system works when customers are home and away, and may include heat, smoke, and carbon monoxide detectors. All of the sensors and detectors are monitored 24/7, to ensure a fast response when an alert is created.


When it comes to a medical emergency, getting a fast and reliable response can save a life. By installing Guardian Protection’s home medical alert system, customers can get 24/7 monitoring in case of an emergency. Personal medical alert bracelets allow customers to trigger an alert by pressing a button. A wireless remote is used to arm or disarm the system and as a panic button if needed.


There are other very useful alerts that make this company unique. One example is defining ‘areas of interest’ within the house with sensors that indicate if these areas were accessed, and alerting the customer when they are. Examples are liquor cabinets, medicine cabinets, a drawer or cabinet with a gun or weapon, and even safes or cabinets with valuable equipment. This is not only to notify you of a potential theft, but can also prevent kids from damaging expensive goods, and keep potentially harmful items out of a child’s reach.

Pricing options - Home Security System Review

Pricing Options

Guardian Protection offers two main categories of services: Home Security and Business Security. In the Home Security category, you can purchase a Home Security Package or security devices. The packages available are:

1. Edge Essential: Includes standard devices, wireless and cellular, 24/7 professional monitoring, and Edge Home control

2. Edge Control: Includes the features of Edge Essential, plus home automation

3. Edge Premium: Includes the features of both previous packages, plus live video streaming, and 2 indoor cameras

The company also allows you to see all of the devices available to you on the site and learn more about each one. This includes wireless control panels, security cameras, sensors and detectors, medical pendants, keyless entry door lock, light control modules, smart thermostat, and more.
Prices are not published for any of the packages and devices available. Customers must contact the company in order to receive a custom quote based on their precise needs.

If you need business security packages, you will have to contact the company for a free consultation, and to receive a price quote.
Guardian Protection Services says it will match any comparable written quote or qualified offer for installation and activation of a home security system. The company also offers a refund on the installation charge and monitoring fees during the first six months, in the event that they were unable to correct a reported operational problem with the system. There are two parts of the Family of Guarantees Guardian offers, and terms and conditions apply.

Help & Support - Home Security System Review

Help & Support

If customers need to speak with a support representative, customer care hours are on Monday to Friday, 6am to 12am EST, and Saturday and Sunday, 7am to 12am EST. This is not for emergencies, as the monitoring and response team for emergencies is available 24/7. Customers can log into their account on the Guardian Protection website to pay bills, view payment history, contact support for any questions, plan a move, and order more products. There is also an FAQ section on the site, and resources where customers can search and download manuals for the system and its components.

Good to know - Home Security System Review

Good to Know

All of the company’s awards and certifications are available on the website, and include:
The 2015 Central Station of the Year Award, which honors one monitoring center nationally for professional performance by company personnel.

Angie’s List Super Service Award 2016, making it among the top A-rated companies in the alarm category with a high level of customer service. Less than 5% of businesses earn this award, and Guardian Protection earned it in 2011, 2012, 2014, 2015, and 2016.

BBB Accredited Business, which means that they live up to BBB’s standards for trust in how they treat their customers.

Best Company Top 10 Ranked, a consumer review and research site where Guardian Protection is consistently in the top 5.

2013 Security Company of the year presented by the industry journal SDM for high level of innovation, security best practices, notable business growth, and accomplishments.

The company also has industry certifications, including FARA, Underwriters Laboratories, The Monitoring Association – Five Diamond, ASIS, FM, CEA, Electronic Security Association, NFPA, NICET levels I-IV, PBFAA, and CEDIA.

Cut to the Chase - Home Security System Review

Let’s Cut to the Chase

Overall, Guardian Protection offers comprehensive security services that cover what most residential and business customers need. Their high-quality customer service, fast response time, awards, and the fact that they’ve been around for many decades make them a reliable choice when it comes to security systems and services you can count on.

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Guardian Review