Link Interactive Review

flag 24/7 reliable monitoring
  • Free Installation, no activation fees
  • 30-day Money-back Guarantee
  • Affordable and transparent pricing
  • 3-year equipment warranty
9 /10
Home automation
30 days
Arrow quickscroll
  • author: Kyle Bishop
  • 05.08.18
  • Comments


  • "Price"
    8 /10
  • "Features"
    8 /10
  • "Ease of Use"
    8 /10
  • "Help and Support"
    9 /10


Rodney G. Garner took over Mountain Alarm in Utah in 1974 and started Link Interactive, a company that today sells a more affordable DIY alternative to wireless home security systems. Its goal is to keep its costs low by allowing its customers to buy only the products they need, and make all its smart home protection systems DIY-installable.

It has been recognized for excellence by the Better Business Bureau, receiving the BBB’s A+ rating. gave the company a 5-Star rating, and Service Magic bestowed its seal of approval, while CSAA certified Link Interactive as a Five Diamond Central Station.

Plans & Pricing

Link Interactive might have the simplest plans at some of the lowest base prices, and there are no installation or activation fees. It offers 3 monitoring plans:

Standard plan

The Standard costs $30.99/month and comes with professional monitoring, 100% cellular, a 2-way voice-to-monitoring station, and intrusion, fire, crash & smash alarm.

Gold plan

The Gold plan is available for $39.99/month and comes with everything the Standard plan comes with and includes life safety features such as smoke, fire, and CO detectors as well as home automation options such as online or app control, energy management, lights, locks, and thermostats.

Elite plan

The Elite plan goes for $47.99/month and comes with all of the Gold plan features plus HD video monitoring which offers on-demand, scheduled, and motion-activated video recording.

While an annual contract is required, Link Interactive gives you the choice to choose from a 12, 24, or 36-month commitment. All packages come with a 30-day 100% risk-free trial and come with a 3-year equipment warranty.


Features and Functionality

With Link Interactive, all system components communicate with one another and with the control panel using Z-wave technology, which is just like Bluetooth. All Link Interactive plans come with the following: free expert tech support, 24/7/365 monitoring, redundant central stations, a 30-day money-back guarantee by Link, phone, chat, & email support. If you’re moving to a new home and want to take your security system with you, you can do so free of charge. All you have to do is re-install your system and notify customer support, and the monitoring service will be activated at your new address.


You can customize your home security system to meet your personal needs, all based on the control panel that communicates 24/7/365 via a dedicated cellular connection with’s monitoring center. Equipment is “crash and smash” protected, which means if someone tries to damage a component, the alarm is triggered. With their Go! Control alarm panel, you get an all-in-one security system with home management.


Response time is advertised at 20 seconds or less between alarm activation and voice response by 2-way intercom from Link Interactive’s app controls all system features remotely and is free. The app also alerts users to events, including severe weather events, while a complete history is also available.

Home automation

Use Link Interactive’s app for easy system control from wherever you are. Automatically lock up and secure your home and arm your system with just a tap of the finger.

Along with the standards components, Link Interactive also offers a range of popular home automation equipment such as lights, locks, doorbell cameras, and garage door openers.

Ease of Use

Using Link Interactive’s various security systems are simple to use. DIY setup is also a breeze and generally will take between 30-45 minutes to set up, with the only tool required being a Phillips screwdriver. With a touchscreen control panel and a keychain remote, it’s easy to activate the alarm system, making things even easier is the mobile app that is available with the Gold and Elite plans.

Pros & Cons

  • Wireless equipment that customer owns
  • DIY installation is fast and easy
  • Competitive, transparent pricing
  • Environmental sensors, panic pendant, and pet-friendly motion sensor
  • Easily customizable
  • Upfront costs for purchasing equipment
  • No month-to-month contracts
  • Limited equipment warranty

Customer support

Link Interactive customer service is available Monday through Friday from 8am-10pm CST, and Saturday from 9 am- 6 pm CST. The customer service office is closed Sundays, but the central monitoring office keeps you safe by operating 24/7 every day of the year. Customer service has received an A+ rating with the Better Business Bureau (BBB) and is very responsive. It provides step-by-step guidance for all its customers on all DIY installation security packages to help troubleshoot.

  • Phone Support
    Phone service is available during business hours, 8am -10pm CST Monday through Friday, and Saturday 9am - 6pm CST.
  • Live Online Chat
    Online chat is available during business hours.
  • Email
    Email support is available.
  • Video Tutorials
    There are video tutorials to help with DIY installations.
  • FAQ
    The FAQ section answers a variety of question about all aspects of their system.
  • Blog
    There is a blog offering safety tips and checklists, although it was not updated at the time of this review.

Final Word

Link Interactive is designed to provide a quality product at a comfortable price. As a do-it-yourself home security system, Link Interactive enables you to easily install your customized security system, offering lots of guidance through the installation steps. The system arrives completely set up when delivered free of charge to your home. If you feel comfortable with performing minor home repairs, Link Interactive may just be the perfect choice for you.

We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.

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Kyle Bishop>
Kyle Bishop

An Electronic Security Systems Senior Technician and an ex-military man, Kyle is best known for his solving complex problems skills. Always keeping busy, Kyle also loves sharing tips and insights online on home security, inserting public awareness on the importance of the subject.

This review is based on the writer's personal opinion.
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Questions & Answers


Will I need to do any rewiring or drilling to install a Link Interactive security system

No drilling or wiring required. All you basically need to do is peel and stick the device to your wall, and then follow the prompts to complete the setup.

What if there is a false alarm?

If you experience a false alarm with your Link Interactive security system, you’ll have 30 seconds to disarm your security system. Otherwise, you can call Link Interactive toll free to make them aware.
Sharon M.

How does the 30-day money back guarantee work?

Link Interactive gives you 30 days to try out your security system, and if you’re not satisfied, you can return it for free to them and be reimbursed for anything you paid for the equipment and monitoring.

What is your next step?

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