Frontpoint Review

flag Best reputation - 96% customer recommendation
  • Competitive pricing
  • DIY equipment installation
  • No landline required
  • Home automation system
GOOD FOR
Home automation
Support
9 /10
MONEY BACK
30-day free trial
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  • Author: Kyle Bishop
  • 05.08.18
  • Comments
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Rating

  • Price
    9 /10
  • Features
    10 /10
  • Ease of USe
    10 /10
  • Help and Support
    9 /10

Overview

Less than 10 years ago, three security systems experts teamed up to start Frontpoint from scratch in McLean, Virginia. It has since one of the country’s top 10 home protection companies, offering 100% wireless and cellular home security, 24/7 monitoring, and automation packages with no hidden charges. Frontpoint keeps overall costs down by passing DIY installation savings on to its customers and sets high standards for its customer service.

In 2011, Frontpoint won its first Angie’s List Super Service Award, and in 2013, it was accredited by the Better Business Bureau with an A+ rating.

Plans & Pricing

Frontpoint has three monitoring plans available for a variety of sophisticated home security and automation components. All Frontpoint plans come with free activation, and customers can try their systems risk-free for 30 days with a full money-back guarantee. All components come with a three-year warranty. System packages all require a three-year minimum contract.

Protection plan

The Protection plan offers 24/7 professional monitoring, 100% wireless & cellular, automated system check, a completely wire-free system, and unique user codes. With this plan, you get the following benefits: burglary and intrusion, fire, environmental conditions, and life safety.

Interactive plan

The Interactive plan comes with everything from the Protection plan plus Crash and Smash protection, geo-location services, mobile alerts and notifications via email and text, remote access and control, and sensor history. With this plan, you get the Protection benefits plus instant email and text alerts, remote access, alarm history repository, and home automation light control.

Ultimate plan

The Ultimate plan comes with all the Interactive plan benefits as well as live video streaming, video and image history, motion-triggered alerts, night vision capabilities, light control, and smart lock control. With this plan, you get the Interactive benefits plus live and recorded video surveillance, home automation climate control (thermostats), and home automation access control (door locks).

Frontpoint equipment packages are available ‘à la carte.’ That means you can choose however little or much equipment you desire. We recommend asking a customer support specialist for suggestions about the best equipment setups for your needs. It’s important to note that Frontpoint has two contract options: a one-year or a three-year security agreement. In order to benefit from the equipment package pricing, clients must sign a 3-year agreement.

Features and Functionality

Frontpoint equipment is delivered to your home and comes with simple self-installation instructions. There are also online video tutorials to assist in installation. The company’s free mobile app comes with the Interactive and Ultimate plans controls system functions remotely, monitors in real time, and receives alerts and detailed history reports.

All Frontpoint home alarm equipment is 100% wireless and the components communicate with one another. That means that if anyone tries to tamper with a system component, its built-in Smash and Crash protection alerts the monitoring center.

Monitoring

With Frontpoint, you can count on 24/7/365 monitoring with all packages. Since Frontpoint equipment is wireless and cellular, intruders can’t take out your security system by cutting your phone line.

Alerts

Response to a duress event is about 30 seconds between the time the alert is received by the monitoring center and first communication with the client. The mobile app alerts clients to any home security events that occur, and can even warn about looming severe weather.

Home automation

There’s a long list of components that can be added to your system. These components include recessed and garage door sensors, image, CO, smoke & heat, and water & flood sensors, keychain remotes, panic pendants, wireless indoor and outdoor surveillance cameras, light controls, keypad door locks, and energy-conserving thermostats.

Ease of Use

The heart of Frontpoint’s system is its control panel, which is sleek and simple to navigate. The app is easy and straightforward, allowing you to arm or disarm your system from anywhere. The equipment installation is do-it-yourself, and because it’s pre-programmed by a Frontpoint technician, there’s no need to deal with the inconvenience of scheduling a tech to install your system. They claim that installation can be done within 30 minutes even if one has limited tech experience.

Pros & Cons

  • Excellent customer services
  • Good value for your money
  • 30-day money-back guarantee
  • Easy to install
  • Easy to use
  • Long-term contracts only
  • No landline option
  • No lifetime equipment warranty

Customer support

Frontpoint’s customer service consistently gets high marks for reliability and quick, helpful responses. The DIY installation is easy to do yourself, all you have to do is follow the included instructions. If you have any issues with the installation or the app, customer service reps are available to help. In addition, there are online user guides, FAQs, and videos available at any time to help you troubleshoot. 

  • Phone support
    Phone support is available Monday - Friday from 8am. - 11pm EST, and Saturday - Sunday between 10am - 7pm EST.
  • Video Tutorials
    Video tutorials are available on the support page of the website.
  • FAQ
    There are FAQs available on the support page.
  • Blog
    The blog offers information about the latest security trends and tips.

Final Word

Frontpoint home security systems are designed to be easily self-installed, and along with its live technical support, the company offers great instructions and video tutorials on its website to walk you through the process. Frontpoint is a good value for the money for homeowners, renters, and small businesses alike.

With a solid range of equipment on offer, Frontpoint’s plans and packages are comprehensive, ensuring you get the protection you need. Even though video surveillance is only available with the top tier plan, pricing is competitive and therefore it’s worth considering the Ultimate plan for full coverage and protection.

Kyle Bishop
author

An Electronic Security Systems Senior Technician and an ex-military man, Kyle is best known for his solving complex problems skills. Always keeping busy, Kyle also loves sharing tips and insights online on home security, inserting public awareness on the importance of the subject.

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