Frontpoint Review

flag 30-Day risk-free trial
  • 24/7 Professional Monitoring
  • FREE Allstate Identity Protection
  • 100% cellular - no landline needed
  • Smart home automation system
9 /10
Home automation
30-day trial
Arrow quickscroll
  • author: Kyle Bishop
  • 05.08.18
  • Comments


  • "Price"
    9 /10
  • "Features"
    10 /10
  • "Ease of Use"
    10 /10
  • "Help and Support"
    9 /10


Less than 10 years ago, three security systems experts teamed up to start Frontpoint from scratch in McLean, Virginia. It has since been one of the country’s top 10 home protection companies, offering 100% wireless and cellular home security, 24/7 monitoring, and automation packages with no hidden charges. Frontpoint keeps overall costs down by passing DIY installation savings on to its customers and sets high standards for its customer service.

In 2011, Frontpoint won its first Angie’s List Super Service Award, and in 2013, it was accredited by the Better Business Bureau with an A+ rating.

Plans & Pricing

Frontpoint has one monitoring plan available that includes a variety of sophisticated home security and automation components. It comes with free activation, and customers can try their systems risk-free for 30 days with a full money-back guarantee from Frontpoint. All components come with a three-year warranty. Month-to-month contracts are available.

Frontpoint Ultimate plan

This Ultimate plan comes with everything, from Crash and Smash protection, geo-location services, mobile alerts and notifications via email and text, remote access and control, and sensor history. With this plan, you get protection benefits such as instant email and text alerts, remote access, alarm history repository, and home automation light control.

The Ultimate plan also includes live video streaming, video and image history, motion-triggered alerts, night vision capabilities, light control, and smart lock control. You get live and recorded video surveillance, home automation climate control (thermostats), and home automation access control (door locks).

Frontpoint equipment is available as packages starting at $99, as well as ‘à la carte.’ That means you can choose however little or much equipment you desire. You can always include equipment add-ons to already designed packages. We recommend asking a customer support specialist for suggestions about the best equipment setups for your needs. Financing for equipment packages is available.

Frontpoint Ultimate plan

Features and Functionality

Frontpoint equipment is delivered to your home and comes with simple self-installation instructions. There are also online video tutorials to assist in installation. The company’s free mobile app comes with the Interactive and Ultimate plans controls system functions remotely, monitors in real time, and receives alerts and detailed history reports.

All Frontpoint home alarm equipment is 100% wireless and the components communicate with one another. That means that if anyone tries to tamper with a system component, its built-in Smash and Crash protection alerts the monitoring center.


With Frontpoint, you can count on 24/7/365 monitoring. Since Frontpoint equipment is wireless and cellular, intruders can’t take out your security system by cutting your phone line.


Response to a duress event is about 30 seconds between the time the alert is received by the monitoring center and first communication with the client. The mobile app alerts clients to any home security events that occur, and can even warn about looming severe weather.

Home automation

There’s a long list of components that can be added to your system. These components include recessed and garage door sensors, image, CO, smoke & heat, and water & flood sensors, keychain remotes, panic pendants, wireless indoor and outdoor surveillance cameras, light controls, keypad door locks, and energy-conserving thermostats.

Ease of Use

The heart of Frontpoint’s system is its control panel, which is sleek and simple to navigate. The app is easy and straightforward, allowing you to arm or disarm your system from anywhere. The equipment installation is do-it-yourself, and because it’s pre-programmed by a Frontpoint technician, there’s no need to deal with the inconvenience of scheduling a tech to install your system. They claim that installation can be done within 30 minutes even if one has limited tech experience.

Pros & Cons

  • Good value for your money
  • 30-day money-back guarantee by Frontpoint
  • Easy to install
  • Easy to use
  • 3 fail-safe backups
  • No landline option
  • No lifetime equipment warranty

Customer support

Frontpoint’s customer service consistently gets high marks for reliability and quick, helpful responses. The DIY installation is easy to do yourself, all you have to do is follow the included instructions. If you have any issues with the installation or the app, customer service reps are available to help. In addition, there are online user guides, FAQs, and videos available at any time to help you troubleshoot. 

  • Phone Support
    Phone support is available Monday - Friday from 8am. - 11pm EST, and Saturday - Sunday between 10am - 7pm EST.
  • Email
    You can submit a question via the Frontpoint website, and a representative will call you back.
  • Video Tutorials
    Video tutorials are available on the support page of the website.
  • FAQ
    There are FAQs available on the support page.
  • Blog
    The blog offers information about the latest security trends and tips.

Final Word

Frontpoint home security systems are designed to be easily self-installed, and along with its live technical support, the company offers great instructions and video tutorials on its website to walk you through the process. Frontpoint is a good value for the money for homeowners, renters, and small businesses alike.

With a solid range of equipment on offer, Frontpoint’s plans and packages are comprehensive, ensuring you get the protection you need. Even though video surveillance is only available with the top tier plan, pricing is competitive and therefore it’s worth considering the Ultimate plan for full coverage and protection.

We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.

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Kyle Bishop>
Kyle Bishop

An Electronic Security Systems Senior Technician and an ex-military man, Kyle is best known for his solving complex problems skills. Always keeping busy, Kyle also loves sharing tips and insights online on home security, inserting public awareness on the importance of the subject.

This review is based on the writer's personal opinion.
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Questions & Answers


How does the 30 day trial work?

Frontpoint lets you try your security system for 30 days and if you aren’t satisfied, they’ll let you return it for free and issue a full refund.

Do I need WiFi for the Frontpoint control panel?

You don’t need WiFi for the control panel to work but in order to install updates to the system, it’s good to have it hooked up to WiFi.

Will there be a chime every time I open a door or window?

With Frontpoint, you have the option of turning chimes on or off.

What is your next step?

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