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ADT Review

Overall Score 9

  • The largest US home security company
  • Mobile app access
  • Pet-friendly sensors up to 80 pounds
  • 24/7 customer support
  • 6-month money-back guarantee
  • GOOD FOR
    Home automation
  • Support
    8 /10
  • MONEY BACK
    During the first six months
alt
  • Author: Kyle Bishop
  • 05.08.18
  • Comments
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    This website is an independent comparison site that aims to help consumers find the most suitable product for their needs. We are able to maintain a free, high-quality service by charging an advertising fee to featured brands whenever a user completes a purchase. These advertising fees might impact the placement of the brands on this page, and combined with the conversion rates might impact the scoring as well. We make best effort to present up-to-date information; however, we do not compare or include all service providers in the market.

Rating

  • Price
    9 /10
  • Features
    9 /10
  • Ease of USe
    9 /10
  • Help and Support
    8 /10

*The overall score above is based on product testing and research performed by our reviewers, and is not impacted by advertising compensation.

9 overall
score

Overview

ADT is a company well known for its security solutions. Established in 1874, this brand brings a wealth of experience and reliability to the world of home security. A market leader in its field, ADT currently services more than 8 customers, both homes and small businesses, worldwide and employs over 18,000 professionals. With an unbeatable reputation in home security, ADT has been verified by BBB (Better Business Bureau) since 2013, and their latest check meets BBB accreditation standards. This is based on business operation length, complaint volume, complaint response, and if the complaint was resolved.

Plans & Pricing

To get a quote for your home, you need to contact ADT by phone or by filling out a simple online form. This is so they can connect you to one of their local dealers. If you’re a home security novice, no need to worry, as ADT offers a customized solution based on your needs and budget. In addition, you can request a free home security consultation to help you decide on the best option for you.

There are three packages available: Traditional, Control, and Video. All packages come with the standard equipment, with optional extras available to tailor your system to your specific needs. The Traditional package can start at $28.99/month for a 36-month monitoring contract and comes with ADT Go Family locator app, cellular connection, fire, carbon monoxide & flood monitoring, 24/7 monitoring, and a generous 6-month money-back guarantee.

The Control plan includes everything from the Traditional plan plus remote arm/disarm via mobile app, email & text alerts, and home automation. The Video plan, at $49.99/month, includes everything from the Control plan plus remote secure video capabilities. The video plan includes a $49 installation charge after a $350 rebate and installation of one indoor wireless camera at no charge. This price does not include the $25 activation fee and requires 36-month monitoring contract.

All packages require professional installation, which means each customer has to arrange for a certified technician to come to the home and professionally install the system. DIY installation is simply not an option. There is also a one-time $25 activation fee for most systems.

If you fall victim to theft, ADT offer a Theft Protection Guarantee which has you covered for up to $500 of your insurance deductible, providing your ADT system was armed.

ADT also offer a Mover’s Security Guarantee which means they provide you with new equipment for your new home. This is great if you’re a renter, or if you think there’s a chance you’ll move during the contract period. You get a comparable package at no extra expense, as long as you’ve been an ADT customer for at least 2 years. You can also enjoy a 25% discount on any new security equipment that you might require.

One point that’s worth mentioning is that ADT charges for an extended warranty whereas most home security providers offer at least a few years, if not a lifetime equipment warranty for free.

Features and Functionality

ADT’s technology ensures each customer can thoroughly monitor their home. The advanced technology allows monitoring of temperature, flood, fire and smoke, carbon monoxide, burglary and medical alert monitoring.

MONITORING:

ADT provides 24/7 professional monitoring to all of their customers through their own monitoring centres spread across the United States and Canada. If an alarm is triggered, the ADT team will immediately pick up the alert and contact the homeowner and also send emergency dispatch if needed.

ALERTS:

As a customer you get full control over the monitoring of your property, with notifications sent via mobile phone. Indeed, ADT Pulse apps are among the best in the business, allowing you to control every aspect of your home security systems from your phone or tablet.

HOME AUTOMATION:

Communication between the ADT monitoring centers and the homeowner is delivered though the two-way security panel communication system, the smart voice sounder, and the motion detection which sends alerts directly to the homeowner.

Ease of Use

The equipment ADT provides is reliable and simple to use, with the hardware for a basic plan including a control panel, door sensors, and window sensors. Home automation options are easy to set up, and you can control pretty much anything remotely using ADT’s Pulse app.

Pros & Cons

  • Personalized quotes
  • Free on-site consultation
  • Customized solution for your needs
  • Long standing reputation
  • 6-month money-back guarantee
  • Requires pricey professional installation
  • Poor customer service
  • Large cancellation fees

Customer support

ADT’s searchable online help center contains all the information you might need regarding your system, including online manuals and guides. The support team is contactable by phone 24 hours per day, with email support also available for less pressing issues.

  • 24/7 support
    Phone and email support are 24/7
  • Phone support
    It’s available 24/7
  • Video Tutorials
    Each topic on the help page has a video tutorial
  • FAQ
    Each topic on the help page has a FAQ section.

Final Word

When you choose an ADT-monitored home security system, you’re getting comprehensive security monitoring from one of the most established companies in the industry. With a six-month money-back guarantee and one of the best reputations in the industry, ADT systems can do more than just home security – including protecting against environmental damage and home automation to ensure energy savings. You may find that an ADT system is a bit rough on the wallet, but its equipment is designed to meet the needs of every homeowner, and you get the peace of mind that comes with working with one of the most established names in home security. It’s worth noting that the equipment is not provided by or manufactured at ADT – they only monitor the equipment after it’s installed.

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an service@top5-besthomesecuritysystems.com, or write your own review in the Customer Reviews section.

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