ADT Review

flag ADT Pulse app for security on the go
  • Up to $500 theft protection guarantee by ADT
  • Pet-friendly sensors up to 80 pounds
  • 6 month money-back by ADT if not satisfied
  • Personalized in-home consultations
Support
8 /10
GOOD FOR
Home automation
MONEY BACK
6 months
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  • author: Kyle Bishop
  • 05.08.18
  • Comments

Rating

  • "Price"
    9 /10
  • "Features"
    9 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    8 /10

Overview

ADT is well known for its security solutions. Established in 1874, this brand brings a wealth of experience and reliability to the world of home security. A market leader in its field, ADT currently services both homes and small businesses worldwide and employs over 17,000 professionals. With an unbeatable reputation in home security, ADT has been verified by BBB (Better Business Bureau) since 2013, and their latest check meets BBB accreditation standards. This is based on business operation length, complaint volume, complaint response, and if the complaint was resolved. ADT and Protect America, another well-known and respected security company, have now joined forces to provide even better home security systems and monitoring to people across the United States.

Plans & Pricing

To get a quote for your home, you need to contact ADT by phone or by filling out a simple online form. This is so they can connect you to one of their local dealers. If you’re a home security novice, no need to worry, as ADT offers a customized solution based on your needs and budget. In addition, you can request a free home security consultation to help you decide on the best option for you.

There are five ADT monitoring packages available: Basic Security, Basic Security + Quality Service Plan, Basic Security + Wireless Connect, ADT Pulse + Video, and ADT Pulse Home Automation + Video. Here’s what is included in each:

Basic Security

The Basic Security Package comes with a control panel, sensors, and wireless arm and disarm. A landline is required for this security package. It costs $27.99 per month.

Basic Security With Quality Service Plan

The Basic Security With Quality Service Plan comes with the same equipment as the Basic Security package. It also includes equipment service protection for the life of your contract. Like the Basic Security plan, this option requires a landline. It costs $36.99 per month.

Basic Security + Wireless Connect

This package includes everything as the Basic Security With Quality Service Plan, including the equipment service protection. What’s different is that no landline is required and it is safety detection device capable. That means that you can use it with smart home security equipment (also available from ADT) like video doorbells and smart locks. It costs $48.99 per month.

ADT Pulse + Video

The ADT Pulse + Video package is the same as the Basic Security + Wireless Connect, but with a few more special features. For one, it is indoor camera capable so it can record video when motion is detected. It also lets you connect to the ADT Pulse app which allows you to check in on your home and control connected devices from anywhere. This plan costs $58.99/month.

ADT Pulse Home Automation + Video

The ADT Pulse Home Automation + Video plan, in addition to including everything from the ADT Pulse + Video plan, is also smart home capable. At only $1 more per month than the ADT Pulse + Video plan, this is a great option for those who have taken advantage of smart home technology at home.

All packages require professional installation, which means each customer has to arrange for a certified technician to come to the home and professionally install the system. DIY installation is simply not an option. There is also a one-time $25 activation fee for most systems.

If you fall victim to theft, ADT offers a Theft Protection Guarantee which has you covered for up to $500 of your insurance deductible, providing your ADT system was armed. ADT also offers a Mover’s Security Guarantee which means they provide you with new equipment for your new home. This is great if you’re a renter, or if you think there’s a chance you’ll move during the contract period. You get a comparable package at no extra expense, as long as you’ve been an ADT customer for at least 2 years. You can also enjoy a 25% discount on any new security equipment that you might require.

One point that’s worth mentioning is that ADT charges for an extended warranty whereas most home security providers offer at least a few years, if not a lifetime equipment warranty for free.

Basic Security
$27.99/mo
Basic Security + Quality Service Plan
$36.99/mo
Basic Security + Wireless Connect
$48.99/mo
ADT Pulse + Video
$58.99/mo
ADT Pulse Home Automation + Video
$59.99/mo

Features and Functionality

ADT’s technology ensures each customer can thoroughly monitor their home. The advanced technology allows monitoring of temperature, flood, fire and smoke, carbon monoxide, burglary, and medical alert monitoring.

Monitoring

ADT provides 24/7 professional monitoring to all of their customers through their own monitoring centers spread across the United States and Canada. If an alarm is triggered, the ADT team will immediately pick up the alert and contact the homeowner and also send emergency dispatch if needed.

Alerts

As a customer, you get full control over the monitoring of your property, with notifications sent via mobile phone. Indeed, ADT Pulse apps are among the best in the business, allowing you to control every aspect of your home security systems from your phone or tablet.

Home automation

Communication between the ADT monitoring centers and the homeowner is delivered through the two-way security panel communication system, the smart voice sounder, and the motion detection which sends alerts directly to the homeowner.

Ease of Use

The equipment ADT provides is reliable and simple to use, with the hardware for a basic plan including a control panel, door sensors, and window sensors. Home automation options are easy to set up, and you can control pretty much anything remotely using ADT’s Pulse app.

Pros & Cons

  • Personalized quotes
  • Free on-site consultation
  • Customized solution for your needs
  • Long standing reputation
  • 6-month money-back guarantee by ADT
  • Requires pricey professional installation
  • Poor customer service
  • Large cancellation fees

Customer support

ADT’s searchable online help center contains all the information you might need regarding your system, including online manuals and guides. The support team is contactable by phone during business hours, with email support also available for less pressing issues.

  • Phone Support
    Customer Service is available over the phone Mon-Fri 8:00am-12:00am and Sat 8:00am-8:00pm EST.
  • Email
    You can also email them online to request a call back.
  • Video Tutorials
    Each topic on the help page has a video tutorial.
  • FAQ
    Each topic on the help page has its own FAQ section.
  • Blog
    A blog is available on the ADT website under "Resources".

Final Word

When you choose an ADT-monitored home security system, you’re getting comprehensive security monitoring from one of the most established companies in the industry. With a six-month money-back guarantee and one of the best reputations in the industry, ADT systems can do more than just home security – including protecting against environmental damage and home automation to ensure energy savings. You may find that an ADT system is a bit rough on the wallet, but its equipment is designed to meet the needs of every homeowner, and you get the peace of mind that comes with working with one of the most established names in home security. It’s worth noting that the equipment is not provided by or manufactured at ADT, they only monitor the equipment after it’s installed.

We make the best effort to present up-to-date information; however, we do not guarantee the prices and terms of each of the brands. The above shall not be considered as an expert or professional advice for any matter.

Kyle Bishop>
Kyle Bishop
author

An Electronic Security Systems Senior Technician and an ex-military man, Kyle is best known for his solving complex problems skills. Always keeping busy, Kyle also loves sharing tips and insights online on home security, inserting public awareness on the importance of the subject.

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