Protect America Review

flag Top-notch home security equipment
  • Simple to use
  • Affordable pricing
  • Cellular, landline, & broadband options
  • No equipment ownership required
9 /10
Affordable Systems
No installation fees
Arrow quickscroll
  • author: Kyle Bishop
  • 05.08.18
  • Comments


  • "Price"
    9 /10
  • "Features"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9 /10


In 2010, the Rockbridge Family of Companies bought Thad Paschal’s 18-year-old Austin, Texas-based regional alarm company, Protect America. From then on, there was no stopping Protect America on its march to becoming a national powerhouse with more than 500,000 customers.

With Protect America, customers pay no upfront costs for a complete home security system, making it among the most affordable and easiest ways to get top-notch home security solutions.

Protect America has been named a Consumers Digest Best Buy for five consecutive years running. In 2013, Top Consumer gave the company a five-star rating, and Protect America has been ranked #1 by at least three home-security review sites.

Plans & Pricing

All packages come with the same basic equipment: a Simon XT Control Panel, 3 door/window sensors, 1 motion detector, 4 window decals, and 1 security yard sign.

Copper package

The Copper package includes all of the above-mentioned features for $19.99/month and is landline only.

Silver package

The Silver package comes with the same equipment as the Copper but upgrades you to a touchscreen control panel and 9 door/window sensors for $37.99/month. With this plan, you have the option to purchase the control panel touchscreen version for $99.

Platinum package

The Platinum plan is $42.99/month and comes with the same equipment as the other plans and 14 door/window sensors.

All packages can be upgraded to include equipment for HD video service, smoke & fire monitoring, smart door lock controls, garage door controls, and smart lighting. The security fee for all equipment is $99.

Protect America contracts run for three years, and after that automatically go month-to-month. There is a $99 upfront equipment cost. The company allows customers a full 15 days to check out its systems, requiring a $19.95 activation fee and the customer covering all shipping fees. Package prices are for 24/7/365 monitoring by landline. Monitoring by broadband or cellular is also available and adds to the price of each package. A free mobile app remotely monitors and controls the features of all cellular packages. As long as you have a permanent residence and good credit, you can easily qualify for a Protect America home security system.


Features and Functionality

The centerpiece of all Protect America packages is the Simon XT control panel. It includes a built-in keypad, interior siren, and battery backup. All Protect America packages can be customized to include a wide array of components including HD wireless monitors, monitored smoke detector, and home automation. Protect America offers 24/7 professionally monitored security by triple redundant monitoring stations nationwide and trusted emergency response in seconds.


Protect America uses partner Criticom to provide monitoring services 24/7/365, and three types of monitoring are available with any system: landline, broadband, or cellular. The company also has equipment for fire, flood, environmental, and medical monitoring.


The SMART Connect mobile app gives you the freedom to arm or disarm your alarm system, view live video, adjust lighting, control door locks, and more. Protect’s technology is designed to send you text and email alerts to advise you of suspicious activities when your sensors, smoke detectors, and other equipment is triggered.

Alerts via the mobile app include crash and smash alerts if any components are tampered with. Severe weather and other natural occurrences are delivered via the app. And full history reports are available. Response time to duress events is as little as 10 seconds after the first alarm is received.

Home automation

Aside from the basic equipment included in all its packages, Protect America features a full array of additional components, allowing you to make the most out your home protection system by keeping all systems connected. They include such options as a smart home lock, a garage door controller, light dimmers, integrations with smart home devices, and more.

Ease of Use

Set up and use of your Protect America system is fairly straightforward, but if you feel overwhelmed or have any questions, the customer care representatives are available to help you out. All equipment is pre-programmed before being shipped to your door, so all you need to do is plug-and-play to get your system up and running. You can also easily arm or disarm, view cameras, and access alarm history via the app or online.

Pros & Cons

  • Lifetime equipment warranty
  • Reliable multi-mode monitoring system
  • Affordable pricing
  • Equipment comes with you if you move
  • Easy DIY installation
  • Minimal upfront costs
  • Big cancellation fees
  • No outdoor monitoring devices

Customer support

Customer support is available 24/7 by toll-free phone, online chat, or email. Since all of Protect America’s packages are DIY installed, the company offers a complete array of video tutorials showing just how easy installation is. But just in case, technical support is a toll-free phone call away, any time, any day.

Account information is available online as is a convenient online bill pay feature. If you need to move, it’s no problem. Protect America provides a free Easy Moving Kit and technical support to help you move and reinstall your system at your new address.

  • 24/7 Help & Support
    There are support services online that are available, and emergency service support is available 24/7.
  • Phone Support
    Phone support is available from 8am to 9pm CT Monday through Friday, and from 9am to 7pm on weekends.
  • Live Online Chat
    Live customer support is available via chat.
  • Email
    Email support is available.
  • Video Tutorials
    There are lots of videos on their YouTube channel.
  • FAQ
    There is a FAQ section on their website.
  • Blog
    Yes, there is an extensive blog that is updated regularly.

Final Word

In terms of upfront costs, there’s no comparison: Protect America is one of the cheapest on the market. In terms of functionality, Protect America’s systems stack up well against the more expensive competition. Equipment is delivered to your front door and is guaranteed against defects for life.

With simple DIY installation, you save money and time dealing with costly installers coming to your home. Systems can be installed in less than an hour, and live guidance from Protect America’s customer support representatives means you can have a customized wireless monitoring and protection system set up in your home without having to break the bank. Though you must have the Silver subscription package and up to use the interactive features and accessories are pricey, the service and equipment are known to be reliable.

This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Kyle Bishop>
Kyle Bishop

An Electronic Security Systems Senior Technician and an ex-military man, Kyle is best known for his solving complex problems skills. Always keeping busy, Kyle also loves sharing tips and insights online on home security, inserting public awareness on the importance of the subject.

This review is based on the writer's personal opinion.

What is your next step?

Contact Us

Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at with suggestions and questions. We’d love to hear from you!

Your information will be handled as detailed in our Privacy Policy